The Human Resource-Infrastructure Nexus
Driving Performance in Local Government Environmental Services
Keywords:
Employee Performance, Human Capital, Infrastructure, Public SectorAbstract
The effective performance of local government environmental services is crucial for achieving sustainable development goals, yet these agencies often face significant operational challenges, particularly in developing regions. This study addresses this issue by examining the interconnected roles of human resources and infrastructure—the 'human resource-infrastructure nexus'—as key drivers of employee performance. Employing a quantitative approach, this research collected primary data through a questionnaire administered to 66 employees of the Environmental Services Office in North Central Timor Regency, Indonesia, using a saturated sampling technique. The data were analyzed using multiple regression analysis. The results demonstrate that the quality of human resources and the adequacy of infrastructure are both strong, positive, and significant individual predictors of employee performance (p < 0.05). Critically, the simultaneous analysis confirms a powerful synergistic effect, where both factors combined significantly drive overall performance (p < 0.05). This study's findings underscore the necessity of an integrated strategic approach. To enhance performance, policymakers must move beyond siloed improvements and instead focus on concurrently developing human capital and upgrading physical infrastructure to achieve optimal service delivery.
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